Contact

Effective Date: October 24, 2026

COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.

COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

Your Questions. Our Support.

Football preparation involves more than choosing the right play. Finding suitable equipment, understanding product features, and keeping your gear organized are all part of getting ready for the field.

At Heyhuckle, we welcome questions about our American football accessories, from receiver gloves and protective gear to training tools and equipment bags.

Whether you're comparing products, checking an order, or seeking help with a purchase, you can contact our customer support team for assistance.

We can help with product information, specifications, sizing, compatibility, order details, shipping inquiries, returns, refunds, and privacy-related requests.

Our goal is to make getting the information you need straightforward and convenient.

Contact Heyhuckle

For product questions, order assistance, or other store-related inquiries, please contact us using the information below.

Email: service@heyhuckle.com

Phone: +1 (803) 331-9122

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

You may contact us regarding:

  • Football accessory features and product specifications

  • Receiver gloves, grip towels, and wrist coach playbooks

  • Mouthguards, padded forearm sleeves, and football knee pads

  • Football equipment duffel bags and helmet carry bags

  • Cleat and shoe organizers

  • Agility training ladders, training cones, and kicking tees

  • Product sizing, materials, and care instructions

  • Equipment compatibility and intended use

  • Product variations and package contents

  • Order confirmation, status, and tracking

  • Shipping and delivery questions

  • Order changes or cancellation requests

  • Damaged, defective, incorrect, or missing items

  • Returns and refunds

  • Privacy-related requests

  • Website and account questions

If your question relates to an existing order, please include your order number whenever possible.

Product Information & Compatibility Assistance

Choosing football accessories often involves checking size, fit, construction, and intended use.

If you have questions before purchasing, our customer support team can help you review available product information, including:

  • Product dimensions and materials

  • Available sizes and color options

  • Receiver glove sizing and fit guidance

  • Wrist coach dimensions and play-card compatibility

  • Mouthguard sizing and manufacturer fitting instructions

  • Forearm sleeve and knee pad sizing

  • Helmet carry bag dimensions and helmet compatibility

  • Shoe organizer capacity and storage compartments

  • Training ladder length and rung configuration

  • Training cone dimensions and set quantities

  • Adjustable kicking tee features and compatible football sizes

  • Cleaning, care, and storage instructions

  • Package contents and product variations

Important: Football accessories are not universally compatible with every player, helmet, shoe size, or training setup.

Please review the specifications on the relevant product page before purchasing.

Protective accessories should be selected according to their intended use, appropriate sizing, and manufacturer instructions. No protective product can eliminate all risk of injury.

If you are unsure about a particular feature, measurement, or compatibility requirement, please contact us before placing your order.

Find the Right Football Essentials

Different football activities require different accessories.

Heyhuckle organizes its products into four collections to make browsing more convenient.

GripForce Series — Receiving & Ball Control

This collection includes receiver gloves, football grip towels, and wrist coach playbooks.

Contact us if you need information about glove fit, towel features, wrist coach configurations, or accessories for receiving practice and play references.

ImpactReady Series — Protective Accessories

This collection includes protective mouthguards, padded forearm sleeves, and football knee pads.

For product selection questions, please provide the relevant sizing requirements and intended activity.

We can help you review available specifications and manufacturer information, but cannot provide medical advice or guarantee protection against injury.

GearHaul Series — Equipment Storage & Carrying

This collection includes football equipment duffel bags, helmet carry bags, and cleat and shoe organizers.

If you have questions about bag dimensions, storage capacity, compartment design, or compatibility, please include the approximate measurements of the equipment you intend to carry.

FieldCraft Series — Football Training Tools

This collection includes agility training ladders, football training cone sets, and adjustable kicking tees.

We can help you review product dimensions, available configurations, included accessories, and intended training applications.

When requesting product recommendations, telling us which type of football activity you have in mind can help us identify relevant information.

Order Assistance

If you have placed an order and need assistance, please email us with the information relevant to your request.

Helpful details include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • The product name

  • The selected size, color, or variation, if applicable

  • A brief explanation of your question or concern

Providing these details may help us locate your order and review your inquiry.

For your security, please do not email passwords, complete payment card numbers, or unnecessary sensitive financial information.

Order Changes & Cancellations

If you would like to request a change or cancellation, contact us as soon as possible.

Requests are reviewed based on the order's processing status and our applicable store policies.

Submitting a request does not guarantee that an order can be changed or canceled after processing has begun.

Shipping & Delivery Questions

If you have questions about shipping, tracking, or delivery, our customer support team can review the information available for your order.

When contacting us, please include:

  • Your order number

  • Your tracking number, if available

  • The product name

  • The current tracking or delivery status

  • A description of the issue

Shipping destinations, processing times, estimated delivery periods, shipping charges, and other applicable conditions are explained in our Shipping Policy.

Please refer to that policy for the terms applicable to your purchase.

Delivery estimates may be affected by carrier operations, destination conditions, and other circumstances.

Damaged, Defective, Incorrect, or Missing Items

We understand the importance of receiving the football equipment you ordered in the expected condition.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after delivery whenever reasonably possible. This reporting period helps us investigate issues promptly and does not limit any mandatory consumer rights or remedies available under applicable law.

To help us review the situation, provide:

  • Your order number

  • The affected product name

  • A clear description of the issue

  • Photographs showing the product and affected area, where applicable

  • Photographs of the shipping package or label, if relevant

  • Details of any incorrect or missing item

For example, useful images may show damaged bag zippers, torn glove seams, missing wrist coach inserts, incomplete training cone sets, or issues involving the components of a kicking tee.

Please retain the product, accessories, and packaging until we have reviewed your inquiry or provided further instructions.

Any available resolution will be handled according to our Return and Refund Policy and applicable consumer rights.

For protective equipment with suspected defects, discontinue use until the concern has been appropriately evaluated.

Returns & Refunds

If you would like to return a product or request a refund, please contact us before shipping the item back.

Email: service@heyhuckle.com

When contacting us, include:

  • Your order number

  • The product name

  • Your reason for requesting a return or refund

  • Relevant photographs, if the request concerns a product issue

Our team will review your request according to the applicable Return and Refund Policy.

If a return is authorized, we will provide the relevant return instructions and the appropriate return address when necessary.

Please do not send returns directly to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, applicable deadlines, product-condition requirements, shipping responsibilities, and refund procedures are explained in our Return and Refund Policy.

Certain personal-use or protective products may have specific return conditions, subject to the published policy and applicable law.

Privacy Requests

If you have questions about how your personal information is collected, used, stored, or disclosed, or you wish to exercise privacy rights available under applicable law, please contact us by email.

Email: service@heyhuckle.com

Suggested Email Subject: Privacy Rights Request

Please describe your request clearly and provide information reasonably necessary for us to identify the relevant records.

Where legally required, we may request additional information to verify your identity or authority before processing certain requests.

Please do not include unnecessary sensitive personal information in your initial email.

For further details, refer to our Privacy Policy and Your Privacy Choices page.

Privacy requests will be handled in accordance with applicable laws and the privacy practices described in our published policies.

Customer Support Hours & Responses

Our customer support schedule is:

Monday through Friday

9:00 AM–6:00 PM Pacific Time

We aim to review and respond to customer inquiries as promptly as reasonably possible during our stated support hours.

The time needed to address a request may vary depending on its nature, the information available, and whether additional review is necessary.

Some inquiries may involve:

  • Confirming product specifications or sizing

  • Reviewing equipment compatibility questions

  • Verifying order information

  • Checking shipping and tracking details

  • Reviewing photographs of damaged or defective merchandise

  • Assessing return or refund requests

  • Processing privacy-related inquiries

Weekends, public holidays, carrier investigations, and periods of high inquiry volume may affect response times.

Where applicable law requires a specific response or action period, we will follow the legally required timeframe.

Company Information

Brand: Heyhuckle

Operating Company: Hangzhou Xidun Technology Co., Ltd.

Company Address: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Country/Region: China

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

Stay Connected with Heyhuckle

Football is built on preparation, teamwork, and the effort behind every play.

From finding the right training accessories to keeping your gear organized, Heyhuckle is here to help you navigate the practical details of your equipment choices.

Whether you're preparing for your next practice, reviewing product specifications, or seeking assistance with an order, we welcome your questions.

Heyhuckle

Every Detail Has a Role in the Game.

Practical American football accessories for training, preparation, protective equipment needs, and organized game-day routines.