Terms of Service
Effective Date: October 24, 2026
COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.
COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Postal Code: 311121
Email: service@heyhuckle.com
Contact Phone Number: +1 (803) 331-9122
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.
OVERVIEW
Welcome to Heyhuckle.
These Terms of Service govern access to and use of the Heyhuckle website, online store, and related services (collectively, the "Services").
Throughout these Terms, "Heyhuckle," "we," "us," and "our" refer to Hangzhou Xidun Technology Co., Ltd., operating under the Heyhuckle brand.
Heyhuckle provides American football accessories and training essentials for receiving practice, protective equipment needs, gear organization, and football-related training activities.
Our online store uses Shopify ecommerce technology to support product browsing, shopping carts, checkout, and related shopping functions.
These Terms explain the conditions applicable to website access, account use, product information, purchases, intellectual property, user submissions, and other interactions with our Services.
Purchases are also governed by our Terms of Purchase, Shipping Policy, and Return and Refund Policy.
Personal information is handled according to our Privacy Policy and applicable privacy laws.
Please review these Terms before using our Services. By accessing or using the Services, you agree to these Terms to the extent permitted by applicable law.
If you do not agree, please discontinue use of the Services.
Nothing in these Terms excludes or restricts mandatory consumer rights or legal protections that cannot lawfully be waived.
SECTION 1 — ACCESS AND ACCOUNT
You may use our Services only in accordance with applicable law.
By accessing the website or placing an order, you confirm that you have the legal capacity to engage in the relevant activity.
If you are under the legal age of majority in your jurisdiction, you may use the Services only where legally permitted and with any required involvement of a parent or guardian.
Certain website functions may require information such as:
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Name
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Email address
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Telephone number
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Billing information
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Shipping address
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Payment details
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Other information necessary for an order or customer support request
You agree to provide information that is accurate and complete to the best of your knowledge.
If customer account features are available, you are responsible for taking reasonable steps to protect your login credentials.
You must not impersonate another individual, access an account without authorization, or knowingly provide fraudulent information.
If you believe your account or personal information has been used without permission, please contact service@heyhuckle.com.
SECTION 2 — OUR PRODUCTS
Heyhuckle specializes in American football accessories organized into four collections.
GripForce Series — Receiving and Ball Control
Products include:
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Heyhuckle Receiver Gloves
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Heyhuckle Football Grip Towel
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Heyhuckle Football Wrist Coach Playbook
These accessories are intended for activities such as receiving practice, moisture management, and convenient access to play references.
ImpactReady Series — Protective Accessories
Products include:
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Heyhuckle Protective Mouthguard
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Heyhuckle Padded Forearm Sleeves
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Heyhuckle Football Knee Pads
These products serve different protective equipment needs.
Their suitability depends on the relevant product specifications, size, intended use, and manufacturer instructions.
Protective equipment cannot eliminate the risk of sports-related injuries.
Customers should not assume that a product meets a particular league requirement, certification, or protective performance standard unless explicitly supported by verified product information.
GearHaul Series — Equipment Storage and Carrying
Products include:
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Heyhuckle Football Equipment Duffel Bag
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Heyhuckle Helmet Carry Bag
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Heyhuckle Cleat and Shoe Organizer
These accessories support equipment carrying, footwear organization, and storage.
Actual capacity, compatibility, and construction depend on the selected product.
FieldCraft Series — Football Training Equipment
Products include:
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Heyhuckle Agility Training Ladder
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Heyhuckle Football Training Cone Set
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Heyhuckle Adjustable Kicking Tee
These products are intended for training layouts, footwork exercises, drill organization, and kicking practice.
They should be used on appropriate surfaces and according to the relevant instructions.
Product Accuracy
We make reasonable efforts to provide clear and accurate product information, including descriptions, photographs, colors, materials, dimensions, and available variations.
However, minor differences may arise from lighting, screen displays, materials, and ordinary manufacturing variations.
Product measurements may be approximate where expressly indicated.
Please review product specifications, sizing information, compatibility requirements, and package contents before purchasing.
Products shown in lifestyle photography may appear alongside other sports equipment that is not included in the purchase.
Only the items expressly listed as included with the product are supplied.
We do not guarantee specific athletic results or safety outcomes unless supported by an applicable express commitment and reliable evidence.
Nothing in this section limits legal remedies for defective, incorrectly described, or non-conforming products.
SECTION 3 — ORDERS
Orders submitted through Heyhuckle constitute offers to purchase the selected products under the applicable purchase conditions.
Order acceptance and fulfillment may depend on:
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Product availability
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Payment authorization
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Order verification
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Accurate customer information
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Shipping eligibility
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Applicable legal requirements
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Other legitimate operational considerations
We may review, decline, or cancel an order where reasonably necessary due to circumstances such as unavailable inventory, failed payment authorization, suspected fraud, material listing errors, or legal restrictions.
Please review your order details carefully before checkout, including sizes, variations, quantities, shipping information, and applicable charges.
Order Cancellations
We recommend requesting cancellation within 48 hours after placing an order.
Cancellation requests should be sent to:
Submitting a request within 48 hours does not guarantee cancellation.
Once an order has entered fulfillment, packing, or shipment, changes may no longer be possible.
Where an order is successfully canceled after payment has been collected, the applicable refund will be processed according to the circumstances and applicable law.
For additional information, please review our Terms of Purchase and Return and Refund Policy.
SECTION 4 — PRICES AND BILLING
Product prices are displayed on the applicable product pages.
Prices, discounts, and promotions may change, subject to applicable law and the terms disclosed for a particular offer.
The amount payable is generally determined by the applicable product prices and charges presented during checkout.
Depending on the transaction, additional charges may include:
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Applicable taxes
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Shipping fees
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Import duties or import taxes
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VAT, where applicable
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Other charges separately disclosed or legally payable
United States Shipping Charges
For eligible addresses within the 50 United States:
Standard Shipping: US$2.99 per order.
Free Standard Shipping: Available when the discounted merchandise subtotal is greater than US$29.97.
The qualifying amount is calculated after merchandise discounts and before shipping, taxes, and other separately charged amounts.
A discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.
For clarity:
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US$29.97 subtotal: US$2.99 shipping
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US$29.98 subtotal: Free standard shipping
International shipping charges depend on the shipping methods offered at checkout and do not automatically follow the United States pricing rules.
Payment Information
By submitting payment details, you confirm that you are authorized to use the selected payment method.
Payments may be handled by Shopify and authorized payment service providers.
You agree to provide accurate billing information and complete any verification reasonably required to process a lawful transaction.
Do not send full payment card numbers, security codes, or passwords to our customer support email.
SECTION 5 — SHIPPING AND DELIVERY
Heyhuckle primarily serves customers in the United States.
Eligible shipping destinations include addresses across the 50 United States, subject to carrier availability and applicable restrictions.
International shipping options may also be available where supported by the checkout system.
United States Delivery Estimates
Our standard delivery arrangements are:
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Order Processing: 1–2 business days
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Estimated Shipping Transit: 7–15 business days after dispatch
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Standard Shipping: US$2.99 per order
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Free Standard Shipping: Discounted merchandise subtotal greater than US$29.97
Processing and transportation are separate stages.
Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.
Delivery timing may be affected by carrier operations, weather conditions, customs procedures, seasonal demand, incorrect address details, or transportation disruptions.
For international orders, destinations, shipping charges, and delivery estimates depend on the available shipping methods displayed during checkout.
Import Duties and Taxes
For international orders, customs duties, import taxes, VAT, or other destination-related charges may apply.
Unless otherwise expressly indicated at checkout or required by applicable law, customers are generally responsible for these government-imposed charges.
Customers should review the applicable delivery information and final checkout details before completing a purchase.
Shipping Inquiries
Questions about shipping destinations, tracking, delivery delays, lost packages, or incorrect addresses should be directed to:
Please include your order number when available.
Our Shipping Policy provides further details.
Nothing in this section removes mandatory consumer rights concerning delivery, lost goods, or seller responsibilities.
SECTION 6 — INTELLECTUAL PROPERTY
The Heyhuckle website may contain materials owned by, licensed to, or lawfully used by Heyhuckle and other rights holders.
These materials may include:
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Brand names and logos
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Product and collection names
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Website text
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Product descriptions
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Photographs
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Illustrations
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Graphics
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Marketing materials
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Page layouts
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Other original content
Such materials may be protected by copyright, trademark, and other intellectual property laws.
Customers may access and use the website for lawful personal shopping and other permitted purposes.
Unless authorized by the relevant rights holder or permitted by law, protected materials may not be reproduced, commercially distributed, modified, republished, or otherwise exploited.
Purchasing a product does not transfer ownership of any associated intellectual property.
Shopify and third-party trademarks remain the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS AND FEATURES
Our website may provide optional functionality through Shopify applications or other third-party services.
Examples may include account features, product reviews, shopping tools, or additional customer service functions.
The availability of each feature depends on the systems and integrations actually enabled on our website.
Optional services may be governed by their providers' applicable terms and privacy policies.
We may add, modify, or discontinue features where permitted by law.
Nothing in this section excludes legal responsibilities that cannot be waived.
SECTION 8 — THIRD-PARTY LINKS
Our website may include links to independent websites or services.
Such links may relate to payment services, delivery providers, social platforms, or other external resources.
Third parties may maintain their own:
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Terms of service
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Privacy policies
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Security practices
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Product information
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Customer service procedures
We do not control all aspects of independent third-party websites.
We encourage customers to review relevant terms and privacy notices before sharing information with an external service.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Heyhuckle uses Shopify ecommerce technology to operate its online store.
Shopify provides technology supporting website functionality, shopping carts, checkout, and related ecommerce services.
Purchases made through Heyhuckle are transactions between the customer and Hangzhou Xidun Technology Co., Ltd., operating the Heyhuckle brand.
Shopify is not the seller of Heyhuckle products solely because its platform supports the store.
Questions concerning product descriptions, orders, delivery, returns, refunds, or other purchase-related matters should generally be directed to Heyhuckle.
Nothing in this section removes responsibilities or consumer rights that cannot lawfully be waived.
SECTION 10 — PRIVACY POLICY
Personal information collected through our Services is handled according to our Privacy Policy.
Depending on the services used and information provided, personal information may be processed for:
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Order placement and payment
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Shipping and fulfillment
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Product inquiries
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Customer support
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Returns and refunds
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Fraud prevention
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Website security
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Required business records
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Compliance with applicable law
Shopify and relevant authorized service providers may process information necessary to perform their respective services.
The actual processing activities depend on the store's configuration and applicable legal requirements.
Our Privacy Policy provides further information concerning cookies, advertising technologies, data sharing, retention, and privacy rights.
We do not claim that specific advertising trackers, cookie preference tools, or Global Privacy Control recognition systems are active unless their implementation has been verified.
Privacy-related requests may be submitted by email to:
Additional information is provided in our Your Privacy Choices page.
SECTION 11 — FEEDBACK AND SUBMISSIONS
Customers may voluntarily submit feedback, suggestions, reviews, photographs, or other content where the relevant features are available.
If you submit content, you confirm that you have the necessary rights and permissions to share it.
You must not submit content that unlawfully infringes another person's rights or contains fraudulent, threatening, malicious, or otherwise unlawful material.
Where permitted by applicable law, you grant Heyhuckle a non-exclusive, royalty-free license to use, display, reproduce, and distribute voluntarily submitted feedback for purposes reasonably connected with operating, improving, and promoting our Services.
This license does not transfer ownership of your original content to Heyhuckle.
If your submission includes another person's image or personal information, you must obtain any permissions required by law.
We may review, moderate, decline, or remove submitted content where reasonably necessary and legally permitted.
We are not obligated to publish unsolicited feedback or provide compensation unless otherwise agreed or required by law.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Although we make reasonable efforts to maintain accurate website information, occasional errors may occur.
Examples include inaccuracies involving:
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Product dimensions
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Materials or components
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Product photographs
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Protective equipment features
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Size charts
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Football helmet compatibility
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Training tool measurements
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Package quantities
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Prices and promotions
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Inventory availability
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Shipping charges
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Delivery estimates
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Other website information
For example, a training cone listing may contain an incorrect quantity, or a helmet carry bag description may include an inaccurate dimension.
We may correct errors and update information where permitted by applicable law.
If a material error affects an order, we may contact the customer and determine an appropriate resolution.
Where legally permitted, an affected order may be canceled and an applicable refund provided if the error cannot reasonably be resolved.
Nothing in this section removes statutory remedies for misleading product information or other legally protected matters.
SECTION 13 — PROHIBITED USES
You agree not to misuse our website or Services.
Prohibited conduct includes:
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Using the website for unlawful activities.
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Submitting fraudulent orders or payment details.
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Impersonating another person or organization.
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Attempting unauthorized account access.
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Interfering with the security or operation of our website.
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Transmitting viruses, malicious code, or harmful software.
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Infringing intellectual property rights.
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Submitting materially false or misleading information.
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Collecting personal information unlawfully.
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Sending spam or unauthorized commercial solicitations.
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Exploiting website services commercially without permission.
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Engaging in other conduct prohibited by applicable law.
We may take reasonable measures to protect our customers, systems, and legitimate business operations.
Any access restrictions or other actions will remain subject to applicable law.
SECTION 14 — SUSPENSION AND TERMINATION
We may restrict, suspend, or terminate access to all or part of our Services where reasonably necessary because of:
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Security threats
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Suspected fraud
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Unauthorized access
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Unlawful activity
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Material violations of these Terms
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Other legitimate operational circumstances
Any such action will be taken in accordance with applicable law.
Termination of website access does not automatically remove obligations arising from earlier valid transactions.
Provisions that reasonably need to remain effective may survive termination, including those involving intellectual property, privacy, liability, and dispute resolution.
Nothing in this section limits mandatory legal rights or remedies.
SECTION 15 — DISCLAIMER OF WARRANTIES
We aim to provide reliable website functionality and clear product information.
However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary unavailability.
To the extent permitted by applicable law, general website services and informational content are provided on an "as available" basis.
Product-specific express warranties, where provided, remain subject to their applicable terms.
Athletic Performance and Protective Equipment
Heyhuckle products are intended for their described football-related applications.
Training accessories do not guarantee improved athletic performance, specific results, or success in competitive sports.
Protective equipment such as mouthguards, padded forearm sleeves, and knee pads may provide coverage or cushioning according to their intended design, but cannot eliminate injury risks.
Customers should follow relevant product instructions, verify sizing and compatibility, and comply with applicable sports organization requirements.
We do not claim a particular safety certification, impact rating, or medical benefit unless that claim is supported by verified product information.
Nothing in these Terms excludes any express warranty, statutory guarantee, implied warranty, or consumer protection that cannot lawfully be excluded or restricted.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Heyhuckle and Hangzhou Xidun Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our Services where such limitations are legally enforceable.
Depending on the circumstances, such losses may include certain business interruption, lost profits, or other consequential financial losses.
This section does not exclude or limit liability where doing so would be prohibited by applicable law.
Mandatory consumer rights, statutory remedies, and other non-waivable protections remain unaffected.
The enforceability and scope of any limitation depend on the relevant law and the circumstances of the claim.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, users may be responsible for losses or claims arising directly from their unlawful misuse of our Services, material violations of these Terms, or infringement of third-party rights.
Where legally enforceable, this responsibility may include reasonable costs directly associated with the relevant violation.
This section does not require customers to compensate Heyhuckle for losses caused by our own conduct where such an obligation would be prohibited by law.
Nothing in this section removes non-waivable consumer protections.
SECTION 18 — SEVERABILITY
If a provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be applied to the extent legally permitted or separated from the remaining Terms where necessary.
The remaining provisions will continue to apply to the extent legally enforceable.
No provision in this section overrides mandatory legal requirements.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
A failure by Heyhuckle to enforce a provision on one occasion does not automatically waive the right to enforce that provision on another occasion.
These Terms of Service govern website use and operate alongside our purchase-related policies.
Relevant policies include:
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Terms of Purchase
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Shipping Policy
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Return and Refund Policy
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Privacy Policy
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Your Privacy Choices
Where a separate policy provides more specific requirements for a particular subject, that policy generally applies to that subject to the extent of any inconsistency, subject to applicable law.
Nothing in these Terms excludes a right or remedy that cannot legally be waived.
SECTION 20 — ASSIGNMENT
Users may not assign contractual rights or obligations where a valid restriction or consent requirement is legally applicable.
Heyhuckle may transfer relevant rights or obligations in connection with a lawful restructuring, acquisition, transfer of operations, or similar business transaction.
Any such transfer will remain subject to applicable law and required notices or consents.
Mandatory consumer protections remain unaffected.
SECTION 21 — GOVERNING LAW AND DISPUTES
These Terms of Service are subject to the laws applicable to the relevant transaction and the rights and obligations of the parties.
We do not designate the law of any particular country or state as exclusively governing every transaction or website interaction.
Disputes concerning the Services or purchases will be addressed by a court or other forum with lawful jurisdiction over the relevant matter.
Where mandatory consumer-protection laws apply, those laws and associated rights continue to govern to the extent required.
Nothing in these Terms prevents customers from exercising legally protected rights or seeking remedies available under mandatory applicable law.
SECTION 22 — HEADINGS
Section titles are provided for convenience and ease of reference.
They do not independently alter or determine the meaning of the provisions within these Terms.
SECTION 23 — CHANGES TO THESE TERMS
Heyhuckle may update these Terms of Service to reflect changes in our website, business operations, product offerings, service arrangements, or applicable laws.
When updates are made, the Effective Date displayed at the beginning of this page will be revised.
Where legally required, we will provide additional notice or obtain consent before implementing material changes.
Updated Terms apply from their effective date to the extent permitted by law.
Changes will not retroactively remove rights associated with previously completed transactions where prohibited by law.
Customers are encouraged to review these Terms periodically.
SECTION 24 — CONTACT INFORMATION
For questions about these Terms of Service, our products, or your use of the Heyhuckle online store, please contact us.
Brand: Heyhuckle
COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.
COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Postal Code: 311121
Country/Region: China
Email: service@heyhuckle.com
Contact Phone Number: +1 (803) 331-9122
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.
For order-related inquiries, please include your order number whenever possible.
If you need to return a product, contact customer support for authorization and the appropriate return address before shipping the merchandise.
The designated return destination may differ from our registered company address.