Shipping Policy

Effective Date: October 24, 2026

COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.

COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

At Heyhuckle, preparation matters both on and off the football field.

Whether you're ordering receiver gloves for your next practice, protective accessories for your equipment setup, or training tools for upcoming drills, we aim to make the delivery process clear and convenient.

This Shipping Policy explains where we deliver, how orders are prepared, our shipping charges, estimated transit times, tracking procedures, and how we handle delivery-related inquiries.

Please review this policy before completing your purchase.

1. Shipping Destinations

Heyhuckle primarily serves customers in the United States.

We offer standard delivery to eligible addresses across the 50 United States.

International shipping may also be available depending on the destination, applicable restrictions, carrier coverage, and shipping methods enabled at checkout.

The destinations available for a particular order are determined by the shipping options presented during checkout.

A country or region appearing in our website's currency or location selector does not necessarily mean that shipping is available to every address within that destination.

Please enter your complete delivery address during checkout to confirm available shipping methods and charges before submitting your order.

2. Order Processing Time

Our standard order processing time is 1–2 business days.

This period covers activities such as:

  • Order verification

  • Payment confirmation

  • Product allocation

  • Packaging and preparation

  • Fulfillment arrangements

  • Shipment handoff

Orders are generally processed on business days, excluding weekends and public holidays.

Processing may require additional time during periods of high order volume, seasonal demand, inventory delays, payment verification, or other fulfillment-related circumstances.

For example, football training accessories ordered during a busy promotional period may take longer to prepare if order volumes are unusually high.

Processing time and shipping transit time are separate stages.

The estimated delivery period for an order includes the time required to prepare the order and the subsequent transportation period.

If a significant processing delay affects your order, please contact our customer support team.

3. United States Shipping and Delivery Time

For eligible addresses within the 50 United States, our standard estimated shipping transit time is:

7–15 business days after dispatch.

This estimate begins after the package has been dispatched and does not include the initial 1–2 business days required for order processing.

Shipping estimates may vary according to:

  • Delivery destination

  • Carrier availability

  • Transportation schedules

  • Weather conditions

  • Seasonal shipping demand

  • Public holidays

  • Local delivery conditions

  • Transportation disruptions

  • Other circumstances outside our reasonable control

We work to prepare and dispatch orders within our stated processing period.

However, estimated transit times are not guaranteed delivery dates unless we expressly state otherwise.

If you need football equipment for a scheduled practice, tournament, or game, we recommend ordering sufficiently in advance and considering possible delivery variations.

4. International Shipping

International delivery options may be available for eligible destinations outside the United States.

Availability depends on:

  • Destination country or region

  • Carrier service coverage

  • Applicable shipping restrictions

  • Product eligibility

  • Current fulfillment capabilities

  • Available checkout shipping methods

For eligible international orders, shipping methods, applicable charges, and estimated delivery information will be presented at checkout where available.

International transit times may vary due to transportation routes, customs clearance, local carrier arrangements, and destination-specific conditions.

We do not guarantee delivery to every country, region, or address.

If no shipping method appears after entering your address at checkout, delivery to that destination may not currently be available.

The United States standard shipping rate and free-shipping threshold described below do not automatically apply to international orders unless expressly displayed at checkout.

5. Shipping Rates and Free Shipping

For eligible deliveries within the 50 United States, Heyhuckle offers the following standard shipping rates:

Standard Shipping: US$2.99 per order

Free Standard Shipping: Available when the discounted merchandise subtotal is greater than US$29.97.

The free-shipping threshold is based on the total merchandise value after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

Shipping Charge Examples

  • Discounted merchandise subtotal of US$19.99: US$2.99 standard shipping

  • Discounted merchandise subtotal of US$29.97: US$2.99 standard shipping

  • Discounted merchandise subtotal of US$29.98: Free standard shipping

  • Discounted merchandise subtotal of US$49.99: Free standard shipping

A discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

Unless a different rate is clearly displayed at checkout, standard shipping is charged once per order rather than separately for each item.

For example, if a customer purchases multiple football accessories in one eligible U.S. order, the standard shipping charge applies to the order as a whole.

International shipping rates, where available, are determined by the shipping options and charges displayed at checkout.

If a specific promotion offers different shipping terms, those terms will apply when clearly disclosed, subject to applicable law.

Please review the final shipping charges during checkout before completing your purchase.

6. Order Tracking

Once your order has been dispatched, a shipping confirmation email will generally be sent with available tracking information.

Tracking information may include:

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Available delivery updates

Tracking records may not appear immediately after dispatch.

Some carriers require additional time to register a package or display its first tracking event.

Tracking updates may also be less frequent during international transportation, carrier transfers, or customs processing.

If tracking information is unavailable or has not updated for an unusual period, please contact:

Email: service@heyhuckle.com

Include your order number and any available tracking details.

Our customer support team will review the available shipment information.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We recommend submitting cancellation requests within 48 hours after placing your order.

Email: service@heyhuckle.com

Please include:

  • Your order number

  • Your name

  • The requested change

  • Any relevant product details

We will review your request based on the order's current processing status.

Submitting a cancellation or modification request within 48 hours does not guarantee that the request can be completed.

Once an order has entered fulfillment, packing, or shipment, changes or cancellation may no longer be possible.

If an order is successfully canceled before shipment after payment has been collected, the applicable refund will generally be returned to the original payment method.

If the order has already shipped, the request will generally be handled under our Return and Refund Policy.

Nothing in this section limits mandatory cancellation or withdrawal rights available under applicable law.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for entering complete and accurate delivery information at checkout.

Please verify:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State or region

  • ZIP or postal code

  • Country

  • Contact information

Incorrect or incomplete address information may cause transportation delays, unsuccessful delivery attempts, or packages being returned to the sender.

If you discover an address error after placing an order, contact us immediately.

Email: service@heyhuckle.com

We will review whether the information can be corrected before dispatch.

Address changes may not be possible after a package has been transferred to the shipping carrier.

If an incorrect address results in failed delivery, any available reshipment, refund, or additional charge will be reviewed according to the circumstances, our applicable store policies, and relevant legal requirements.

9. Import Duties, Taxes, and Customs Charges

For international deliveries, customs duties, import taxes, value-added taxes (VAT), and similar government-imposed charges may apply depending on the destination and applicable law.

Unless otherwise stated at checkout or required by applicable law, customers are generally responsible for applicable import duties, import taxes, VAT, and other charges imposed by the destination country or its authorities.

Any taxes or shipping charges collected during checkout will be presented where applicable.

Customers should review their order totals and applicable delivery terms before completing an international purchase.

Customs processing and clearance times may vary depending on the destination, customs authorities, carrier arrangements, and shipment documentation.

These procedures may affect estimated delivery times.

Nothing in this section limits mandatory consumer rights or changes responsibilities imposed by applicable law.

10. Lost, Delayed, or Missing Packages

If your Heyhuckle order appears significantly delayed, lost in transit, or missing, please contact our customer support team.

Email: service@heyhuckle.com

Provide:

  • Your order number

  • Your tracking number, if available

  • The delivery address associated with the order

  • A description of the issue

We may review the available shipment records, carrier updates, delivery status, and relevant investigation information.

Delivery delays can occur because of:

  • Carrier operational issues

  • Weather disruptions

  • Transportation interruptions

  • Customs processing

  • Seasonal delivery demand

  • Local delivery restrictions

  • Other circumstances outside our reasonable control

If a package is confirmed lost before delivery, we will review the circumstances and provide an appropriate resolution, which may include replacement, reshipment, or refund, as required by applicable law.

A carrier status update does not automatically eliminate any mandatory consumer rights or remedies.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking the following locations:

  • Front entrance or porch

  • Mailbox or parcel locker

  • Building reception or mailroom

  • Other designated delivery areas

  • Household members who may have accepted the package

  • Neighbors, where appropriate

You may also review the carrier's delivery confirmation and tracking information.

Occasionally, a carrier may update its tracking status shortly before the package is physically delivered.

If the package remains missing, please contact:

Email: service@heyhuckle.com

Include your order number and available tracking information.

Our customer support team will review the information and assist with the next appropriate steps.

Any resolution will depend on the circumstances and applicable legal requirements.

12. Damaged, Defective, Incorrect, or Incomplete Orders

We want customers to receive the football accessories they ordered in the expected condition.

Please inspect your package promptly after delivery.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days after delivery whenever reasonably possible.

Email: service@heyhuckle.com

Please provide:

  • Your order number

  • The affected product name

  • A description of the issue

  • Clear photographs showing the problem

  • Photographs of the packaging, where relevant

  • Details of missing or incorrect components

Examples of Product-Related Issues

GripForce Series

Damaged receiver gloves, defective wrist coach closures, missing inserts, or incorrect football grip towels.

ImpactReady Series

Damaged mouthguards, defective padding, incorrect protective accessory sizes, or incomplete product packages.

GearHaul Series

Damaged equipment bags, broken zippers, defective carry handles, or incorrect storage organizers.

FieldCraft Series

Missing training cones, damaged agility ladder components, or incomplete adjustable kicking tee parts.

Our customer support team will review the information and determine an appropriate resolution based on the circumstances.

Available solutions may include a replacement, missing-item reshipment, refund, or another suitable remedy.

Where the issue is attributable to Heyhuckle, we will cover reasonable applicable return-shipping costs or provide another appropriate arrangement.

Please retain the affected merchandise and packaging until the issue has been reviewed, where reasonably possible.

The 7-day reporting period helps us investigate problems promptly. It does not eliminate any mandatory consumer rights or remedies that cannot legally be restricted.

For more information about return eligibility and refund procedures, please consult our Return and Refund Policy.

13. Undeliverable and Returned-to-Sender Packages

Packages may be returned to the sender when delivery cannot be completed.

Possible reasons include:

  • Incorrect shipping address

  • Missing address information

  • Unsuccessful delivery attempts

  • Refused delivery

  • Failure to collect a package

  • Carrier restrictions

  • Other transportation-related issues

If tracking shows that your package is being returned to the sender, please contact us promptly.

Email: service@heyhuckle.com

We will review the shipment status and the reason for the return.

Where the issue results from a fulfillment or shipping error attributable to Heyhuckle, we will provide an appropriate resolution.

Where the issue results from inaccurate customer-provided information or another circumstance outside our reasonable control, available options may differ.

Any refund, additional shipping charge, or reshipment arrangement will be assessed according to the circumstances, our policies, and applicable law.

14. Shipping Address Eligibility and Delivery Restrictions

Shipping availability depends on destination eligibility, carrier coverage, local delivery conditions, and applicable legal or logistical restrictions.

Heyhuckle primarily serves customers in the United States, while eligible international shipping options may also be displayed at checkout.

The availability of a country or region in a website selector does not independently confirm that every address in that location can receive shipments.

The actual shipping methods available during checkout determine whether delivery can be arranged for a particular order.

If a shipping option is unavailable for your destination, we may not currently be able to fulfill an order to that address.

Certain locations may be subject to restrictions related to carrier coverage, service availability, regulatory requirements, or other relevant circumstances.

Please verify your shipping eligibility and final charges during checkout before purchasing.

15. Contact Information

If you have questions about shipping availability, processing times, delivery estimates, tracking information, address changes, or delivery-related problems, please contact Heyhuckle.

Brand: Heyhuckle

COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.

COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Country/Region: China

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

Please include your order number whenever contacting us about an existing purchase.

We will review the available information and assist you according to our applicable store policies and relevant consumer protection laws.