Terms of Purchase

Effective Date: October 24, 2026

COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.

COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

These Terms of Purchase explain the conditions governing purchases made through the Heyhuckle online store.

They cover product selection, pricing, payments, order processing, delivery, cancellations, returns, refunds, and other matters related to purchasing our American football accessories.

Please review these terms and the relevant product information before placing an order.

By submitting an order, you acknowledge these Terms of Purchase, subject to any mandatory rights or protections available under applicable law.

Nothing in these terms removes or limits consumer rights that cannot legally be excluded.

1. About Heyhuckle

Heyhuckle is an online retail brand specializing in American football accessories, training equipment, protective gear, and equipment organization.

Our products are organized into four collections:

GripForce Series — Receiving & Ball Control

• Receiver Gloves

• Football Grip Towel

• Football Wrist Coach Playbook

ImpactReady Series — Protective Accessories

• Protective Mouthguard

• Padded Forearm Sleeves

• Football Knee Pads

GearHaul Series — Equipment Storage & Carrying

• Football Equipment Duffel Bag

• Helmet Carry Bag

• Cleat and Shoe Organizer

FieldCraft Series — Football Training Equipment

• Agility Training Ladder

• Football Training Cone Set

• Adjustable Kicking Tee

Our collections serve different football-related activities, including receiving drills, training preparation, equipment carrying, and recreational sports.

Product availability, features, and specifications may vary.

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd., which is responsible for transactions made through our online store.

2. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into a purchase transaction under applicable law.

If you are below the legal age of majority in your jurisdiction, purchases must be made only where permitted by law and with any required parental or guardian involvement.

You agree to provide accurate, complete, and current information when ordering.

We may review, decline, or cancel orders where reasonably necessary for legitimate reasons, including payment verification, suspected fraud, legal compliance, or product unavailability.

Any such action will remain subject to applicable consumer protection laws.

3. Product Information and Specifications

We make reasonable efforts to describe Heyhuckle products accurately, including their appearance, dimensions, materials, functions, available variations, and intended uses.

Relevant specifications may include:

• Product dimensions and weight

• Materials and construction

• Available sizes and colors

• Compatibility requirements

• Adjustable or removable components

• Fastening and closure methods

• Package contents

• Product care instructions

• Intended sports or training applications

• Manufacturer instructions and applicable safety information

Because our products serve different football activities, compatibility and sizing requirements may vary.

For example:

Receiver Gloves: Customers should review available glove sizes, fitting guidance, and intended use.

Protective Mouthguards: Customers should review the applicable size, fitting method, care instructions, and manufacturer safety information.

Padded Forearm Sleeves and Knee Pads: Customers should verify sizing, fit, padding configuration, and intended application.

Helmet Carry Bags: Customers should compare bag dimensions with the helmet they intend to carry.

Cleat and Shoe Organizers: Customers should review compartment dimensions and footwear compatibility.

Training Equipment: Customers should review ladder dimensions, cone quantities, kicking tee compatibility, and package contents.

Product photographs may show accessories, equipment, or demonstration scenes that are not included in the purchase.

Only items expressly identified as included on the relevant product page form part of the purchased package.

Colors and appearances may vary slightly due to lighting, screens, photography, materials, and normal production differences.

Measurements may be approximate where appropriate and clearly indicated.

We do not guarantee compatibility with every football helmet, shoe, glove size, playing surface, or training configuration unless expressly stated.

Customers should review product details before purchasing.

Nothing in this section limits remedies available for inaccurate descriptions, defective products, or other matters protected by applicable law.

4. Product Availability

Product availability may change depending on inventory, suppliers, product variations, and operational circumstances.

We may introduce, modify, replace, or discontinue products where permitted by law.

If a purchased product becomes unavailable after order submission, we will review the situation and contact the customer where reasonably possible.

An appropriate resolution may include:

• Offering an available alternative with customer agreement

• Canceling the affected item

• Refunding the affected purchase

• Providing another lawful resolution

We will not knowingly offer unavailable products as immediately ready for dispatch.

5. Prices, Discounts, and Promotions

Product prices are displayed on the applicable product pages.

Prices, promotions, and discounts may change from time to time, subject to applicable law.

Unless otherwise required by law, price changes do not automatically affect orders already accepted at an agreed price.

The amount payable will generally be based on the price and applicable charges presented during checkout, subject to clearly disclosed promotional terms and lawful correction of material errors.

Promotions may include:

• Product discounts

• Collection-based offers

• Bundled products

• Limited-time promotions

• Free-shipping offers

• Other disclosed promotional arrangements

Each promotion is subject to its stated conditions.

Customers should review the final order total before completing payment.

6. Payment and Billing

Payment must be completed using an available method displayed at checkout.

By submitting an order, you confirm that:

• The payment information provided is accurate.

• You are authorized to use the selected payment method.

• The applicable payment provider is authorized to process the transaction.

• You agree to pay the product price and other properly disclosed or legally payable charges.

Payments may be processed through Shopify and authorized payment service providers.

Payment processing is subject to the applicable provider's procedures, security requirements, and terms.

We do not require customers to submit complete payment card numbers, security codes, or account passwords through customer support email.

If payment cannot be completed or verified, the order may remain unprocessed until the issue is resolved.

7. Taxes, Import Duties, and Other Charges

Applicable sales taxes and other charges depend on the transaction, delivery destination, checkout information, and relevant law.

Taxes collected during checkout will be displayed where applicable.

For international orders, additional government-imposed charges may apply, including:

• Import duties

• Import taxes

• Value-added taxes (VAT)

• Customs charges

• Other legally applicable import-related fees

Unless otherwise expressly stated at checkout or required by applicable law, customers are generally responsible for import duties, import taxes, VAT, and similar charges imposed by the destination country or its authorities.

Shipping availability, international delivery charges, and estimated transit information depend on the destination and services actually offered during checkout.

Customers should review the displayed charges before confirming a purchase.

Nothing in this section changes a responsibility imposed on Heyhuckle by applicable law or limits mandatory consumer rights.

8. Order Placement and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the applicable terms.

After submission, you may receive an order confirmation acknowledging receipt of the order.

An order confirmation does not necessarily establish that the order has been finally accepted or dispatched.

Acceptance and fulfillment remain subject to payment verification, availability, and legitimate operational requirements.

We may decline or cancel an order where reasonably necessary because of:

• Unavailable inventory

• Failed payment authorization

• Material pricing errors

• Incorrect or incomplete order information

• Suspected fraudulent activity

• Applicable legal restrictions

• Other legitimate processing issues

If an order is canceled after payment has been collected, an appropriate refund will be issued in accordance with applicable law.

9. Order Accuracy and Modifications

Please review your order carefully before submitting payment.

Important details include:

• Product name

• Selected size

• Color or variation

• Quantity

• Compatibility information

• Shipping address

• Contact information

• Billing details

• Applicable shipping charges

• Taxes and other payable amounts

For football equipment, particular attention should be given to protective accessory sizes, glove measurements, helmet bag compatibility, and training equipment configurations.

If you discover an error after ordering, please contact us promptly.

Email: service@heyhuckle.com

Modification requests depend on the order's processing status.

Changes may not be possible once fulfillment, packing, or shipping has begun.

Delivery issues resulting from inaccurate customer-provided information will be reviewed according to the circumstances and applicable law.

10. Order Cancellations

Customers should submit cancellation requests within 48 hours after placing an order.

Please contact:

Email: service@heyhuckle.com

Include your order number and the requested cancellation details.

Submitting a cancellation request within 48 hours does not guarantee cancellation.

If an order has entered fulfillment, packing, or shipment, we may be unable to stop its processing.

If cancellation is successfully completed before dispatch after payment has been collected, the applicable refund will generally be issued to the original payment method.

Orders that have already shipped will generally be handled through our Return and Refund Policy, subject to applicable law.

This section does not limit mandatory cancellation or withdrawal rights available under applicable law.

11. Shipping and Delivery

Heyhuckle primarily serves customers in the United States.

Standard shipping is offered to eligible addresses within the 50 United States.

International shipping options may also be available depending on the destination, carrier coverage, product eligibility, and services enabled at checkout.

Standard United States Shipping

Order Processing Time: 1–2 business days

Estimated Shipping Transit: 7–15 business days after dispatch

Standard Shipping Charge: US$2.99 per order

Free Standard Shipping: Available when the discounted merchandise subtotal is greater than US$29.97.

The qualifying subtotal is calculated after applicable merchandise discounts and before shipping charges, taxes, and other separately charged amounts.

For clarity:

• US$29.97 discounted merchandise subtotal: US$2.99 shipping

• US$29.98 discounted merchandise subtotal: Free standard shipping

Order processing and shipping transit are separate periods.

Estimated transit times are not guaranteed delivery dates unless expressly stated otherwise.

International shipping availability, transit estimates, and charges depend on the options offered during checkout.

United States shipping rates and free-shipping thresholds do not automatically apply to international destinations.

Please refer to our Shipping Policy for additional information.

12. Shipping Addresses and Delivery Information

Customers should provide complete and accurate shipping information during checkout.

Required details may include:

• Full recipient name

• Street address

• Apartment or unit number

• City

• State or region

• ZIP or postal code

• Country

• Contact information

Incorrect information may cause delivery delays or unsuccessful delivery attempts.

If an address error is discovered after ordering, contact us as soon as possible.

We will review whether the address can be updated before dispatch.

Corrections may not be possible after fulfillment or carrier handoff.

Issues involving incorrect addresses, refused deliveries, or undeliverable parcels will be handled under our Shipping Policy and applicable law.

13. Risk of Loss and Delivery Problems

If a shipment is significantly delayed, appears lost, or is marked as delivered but cannot be located, please contact customer support.

Email: service@heyhuckle.com

Include your order number and available tracking information.

We may review:

• Shipment records

• Tracking information

• Delivery confirmations

• Carrier updates

• Other relevant evidence

Where an order is confirmed lost before delivery, an appropriate resolution may include replacement, reshipment, or refund, according to the circumstances and applicable law.

A carrier's tracking status does not automatically eliminate consumer rights.

Nothing in these terms transfers responsibility to the customer where applicable law provides otherwise.

14. Returns, Refunds, and Product Issues

Heyhuckle offers a 30-day voluntary return period, calculated from the date the order is delivered.

Eligible voluntary returns generally require that products remain unused, unmodified, clean, and complete with their included accessories.

Customers should contact us before returning merchandise.

If a return is approved, our support team will provide the appropriate instructions and authorized return address.

Approved returns should be dispatched within 3 days after authorization, following the provided instructions.

Voluntary Returns for Non-Quality Reasons

For change-of-mind returns or other non-quality-related requests:

• Customers are responsible for return-shipping costs.

• The original US$2.99 standard shipping charge, where paid, is generally non-refundable.

• Products must meet the applicable voluntary return eligibility requirements.

These conditions apply only to the extent permitted by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or missing components, please contact us within 7 days after delivery whenever reasonably possible.

Provide your order number, a description of the issue, and relevant photographs where available.

For seller-responsibility issues, Heyhuckle will review the situation and provide an appropriate resolution, including covering reasonable applicable return-shipping costs where required.

The 7-day reporting period supports prompt investigation and does not extinguish non-waivable statutory rights.

Refund Processing

Approved refunds for authorized returns are generally submitted within 5–10 business days after the returned product has been received and inspected, unless earlier action is required by applicable law.

Refunds are generally issued to the original payment method.

Customers should review our Return and Refund Policy for complete eligibility rules, inspection procedures, refund timing, and applicable exceptions.

Personal-Use and Protective Equipment

Certain personal-use products, including mouthguards, may be subject to lawful hygiene-related restrictions on voluntary returns.

A mouthguard that has been used or molded may not qualify for a change-of-mind return where an applicable, properly disclosed restriction permits this result.

Such restrictions do not remove statutory remedies for defective or incorrectly supplied goods.

15. Product Care, Safety, and Intended Use

Heyhuckle products should be selected, fitted, maintained, and used according to their intended purposes and applicable manufacturer instructions.

Different equipment categories require different precautions.

Receiver Gloves and Grip Accessories

Select suitable sizes and follow the recommended cleaning and care instructions.

Grip surfaces may require appropriate maintenance to preserve their intended condition.

Mouthguards and Protective Equipment

Protective mouthguards, padded forearm sleeves, and knee pads must be used according to their specific fitting and care requirements.

Users should:

• Select an appropriate size.

• Follow manufacturer fitting instructions.

• Inspect equipment for damage or wear.

• Replace compromised equipment where necessary.

• Avoid unauthorized modifications.

• Review any relevant safety information.

Protective accessories cannot eliminate the risk of injury.

Unless expressly supported by applicable product testing and documentation, Heyhuckle does not claim that its accessories prevent specific injuries or guarantee protection against impacts.

Customers should not assume that every product is approved for every competitive league, school program, or organized sports event.

Where equipment requirements apply, customers should verify the relevant rules before purchasing or using a product.

Equipment Bags and Organizers

Customers should observe product dimensions, load recommendations, and closure instructions.

Do not overload bags beyond their intended capacity.

Training Equipment

Agility ladders, marker cones, and kicking tees should be used on suitable surfaces and within their intended applications.

Training areas should be checked for hazards, and equipment should be positioned appropriately before use.

Improper use, unauthorized modification, or failure to follow instructions may affect performance and voluntary return eligibility where legally permitted.

Nothing in this section removes a remedy for an original defect or another issue for which Heyhuckle is legally responsible.

16. Intellectual Property

The Heyhuckle brand name, logo, original website content, graphics, product descriptions, photographs, illustrations, and related creative materials may be protected by applicable intellectual property laws.

Unless authorized or legally permitted, customers may not reproduce, distribute, republish, modify, or commercially exploit protected content.

Third-party marks, names, and materials remain the property of their respective owners.

Purchasing a Heyhuckle product does not transfer intellectual property rights associated with the product's branding or store content.

17. Website Use and Prohibited Conduct

Customers agree to use the Heyhuckle website for lawful purposes.

Users must not knowingly:

• Submit fraudulent orders

• Use unauthorized payment information

• Attempt unauthorized account access

• Interfere with website security

• Distribute harmful software

• Collect personal information unlawfully

• Infringe intellectual property rights

• Provide materially misleading information

• Engage in unlawful activities

We may take reasonable steps to protect our website, customers, and business operations from misuse, subject to applicable law.

18. Third-Party Services

Our store may use Shopify and authorized third-party providers to support:

• Website hosting

• Payment processing

• Order management

• Shipping and fulfillment

• Fraud prevention

• Customer communications

• Technical support

• Other legitimate business operations

Third-party services may be governed by their own terms and privacy practices.

Heyhuckle does not control every aspect of independent third-party services.

However, nothing in this section excludes responsibilities that cannot legally be excluded or limits mandatory consumer rights.

19. Privacy and Personal Information

Personal information collected in connection with purchases and website interactions is handled according to our Privacy Policy.

Depending on the transaction, information may be processed for:

• Completing orders

• Processing payments

• Arranging deliveries

• Providing customer support

• Handling returns and refunds

• Preventing fraud

• Maintaining business records

• Meeting legal obligations

Customers should review our Privacy Policy and Your Privacy Choices page for further information.

Privacy-related requests may be submitted by email:

service@heyhuckle.com

Applicable requests will be handled in accordance with relevant privacy laws.

20. Product Information and Listing Errors

We make reasonable efforts to keep product descriptions, specifications, photographs, prices, and availability information accurate.

Nevertheless, occasional errors may occur.

These could involve:

• Incorrect dimensions

• Inaccurate material descriptions

• Product variation errors

• Incorrect accessory quantities

• Pricing mistakes

• Inventory discrepancies

• Incorrect compatibility information

If a material error affects an order, we may review the circumstances and contact the customer to determine an appropriate resolution.

Where permitted by applicable law, an affected order may be canceled and refunded if the error cannot reasonably be resolved.

Nothing in this section permits Heyhuckle to disregard an order or consumer remedy where applicable law requires otherwise.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We do not guarantee that website access will be uninterrupted or free from technical errors.

Product descriptions, express warranties, and applicable manufacturer commitments remain subject to their stated conditions and relevant legal requirements.

Statements about training applications or intended use do not guarantee specific athletic results, improved performance, or freedom from injury.

Nothing in these Terms of Purchase excludes express commitments made by Heyhuckle or disclaims warranties and consumer protections that cannot legally be excluded or limited.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Heyhuckle will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use or purchases where such limitations are legally enforceable.

Any limitation depends on the nature of the claim, applicable law, and the relevant circumstances.

Nothing in these Terms of Purchase excludes or limits liability that cannot lawfully be excluded or restricted.

This includes applicable mandatory consumer remedies, non-waivable statutory rights, and any other obligations that must remain enforceable under relevant law.

The availability of any limitation is determined by applicable law rather than by this section alone.

23. Governing Law and Consumer Rights

These Terms of Purchase are subject to the laws applicable to the transaction and the rights and obligations of the parties.

We do not designate the law of any particular state or country as exclusively governing every purchase made through the Heyhuckle online store.

Mandatory consumer-protection laws applicable to a purchase continue to apply where required.

This includes rights or remedies that cannot legally be waived, excluded, or restricted through contractual terms.

Any dispute concerning a purchase will be addressed by a court or other forum with lawful jurisdiction over the matter.

Nothing in these Terms of Purchase prevents customers from exercising rights or seeking remedies available under mandatory applicable law.

24. Changes to These Terms

Heyhuckle may revise these Terms of Purchase when reasonably necessary to reflect changes in:

• Store operations

• Product offerings

• Payment arrangements

• Shipping procedures

• Returns and refunds

• Customer support processes

• Applicable legal requirements

When changes are made, the Effective Date at the beginning of this page will be updated.

The terms applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.

Customers are encouraged to review the current terms before purchasing.

25. Severability and Waiver

If a provision of these Terms of Purchase is determined to be invalid or unenforceable, it will be applied to the extent legally permitted or severed where necessary.

The remaining provisions will continue to apply to the extent enforceable under applicable law.

Failure to enforce a provision on one occasion does not automatically constitute a waiver of the right to enforce that provision on another occasion.

26. Entire Agreement and Related Policies

These Terms of Purchase, together with applicable product-page information, checkout disclosures, and referenced store policies, describe the principal terms governing purchases through Heyhuckle.

Related policies include:

• Shipping Policy

• Return and Refund Policy

• Terms of Service

• Privacy Policy

• Your Privacy Choices

Where a specific policy provides more detailed terms for a particular subject, that policy will generally govern that subject to the extent of any inconsistency, subject to applicable law.

Nothing in this section excludes or restricts mandatory consumer rights or remedies.

27. Contact Information

For questions about these Terms of Purchase, product specifications, orders, payments, shipping, cancellations, returns, or refunds, please contact Heyhuckle.

Brand: Heyhuckle

COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.

COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China

Postal Code: 311121

Country/Region: China

Email: service@heyhuckle.com

Contact Phone Number: +1 (803) 331-9122

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.

For inquiries relating to an existing order, please include your order number and relevant product information whenever possible.

For authorized returns, follow the instructions provided by customer support. The designated return destination may differ from the company's registered address.