Return and Refund Policy
Effective Date: October 24, 2026
COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.
COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Postal Code: 311121
Email: service@heyhuckle.com
Contact Phone Number: +1 (803) 331-9122
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.
At Heyhuckle, we believe that choosing football equipment should come with clear information and dependable customer support.
Whether you purchase receiver gloves, protective accessories, equipment organizers, or football training tools, we want you to understand the options available if something does not meet your expectations.
This Return and Refund Policy explains our voluntary return program, eligibility requirements, product-issue procedures, shipping responsibilities, refund handling, and related customer rights.
Nothing in this policy excludes or limits mandatory consumer rights or remedies that cannot legally be waived.
1. 30-Day Voluntary Return Period
Heyhuckle offers a 30-day voluntary return period for eligible products.
Customers may request a voluntary return within 30 days after receiving their order.
To start a return request, please contact:
Email: service@heyhuckle.com
Include:
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Your order number
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The product name
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The reason for the return
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Any relevant details about the product's condition
Return requests received after the 30-day voluntary return period may not qualify under our standard return program.
This voluntary period is separate from any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming goods.
2. Eligibility for Voluntary Returns
For returns based on a change of mind, personal preference, incorrect size selection, or another non-quality-related reason, the product must generally meet the following conditions:
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The return is requested within 30 days after delivery.
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The product is unused, clean, and unmodified.
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The product has not been damaged after delivery.
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All originally included components and accessories are present.
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The product remains in substantially its original condition.
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Original packaging is retained where reasonably possible.
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Proof of purchase is available.
These requirements apply to eligible products from our four collections:
GripForce Series: Receiver gloves, football grip towels, and wrist coach playbooks.
ImpactReady Series: Protective mouthguards, padded forearm sleeves, and football knee pads.
GearHaul Series: Equipment duffel bags, helmet carry bags, and cleat and shoe organizers.
FieldCraft Series: Agility training ladders, football training cones, and adjustable kicking tees.
For example, unused receiver gloves should be returned as a complete pair. A training ladder should include the components originally supplied, and an equipment bag should be returned without damage or substantial signs of use.
Products that arrive damaged, defective, incorrect, or incomplete will be reviewed separately under the applicable product-issue procedures and consumer protection laws.
3. How to Request a Return
Please contact Heyhuckle before shipping a product back.
Email: service@heyhuckle.com
Provide:
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Your full name
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Your order number
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The product name
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The selected size or variation, if relevant
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The reason for requesting a return
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Photos or video when reporting a product issue
Our customer support team will review the request and provide the relevant return instructions.
If the return is authorized, we will communicate the appropriate return destination.
The authorized return address may differ from our registered company address. Do not send products directly to the company address listed above unless specifically instructed to do so.
After receiving return authorization, please dispatch the product within 3 days, following the instructions supplied by our support team.
If you cannot meet that period, contact us promptly.
Returns shipped without prior instructions or sent to an incorrect address may be delayed. Applicable consumer rights remain unaffected.
4. Damaged, Defective, Incorrect, or Missing Products
Please inspect your Heyhuckle order promptly after delivery.
If you discover damaged merchandise, a manufacturing defect, an incorrect product, or missing contents, please contact us within 7 days after delivery whenever reasonably possible.
Email: service@heyhuckle.com
Include the following information:
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Your order number
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The product name
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A description of the issue
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Clear photos or video of the affected product
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Photos of the shipping packaging, if relevant
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A photo of the shipping label, where relevant
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Details of any missing or incorrect components
Examples of issues may include:
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Torn stitching or damaged seams on receiver gloves
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A defective wrist coach closure or missing play-card inserts
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A damaged mouthguard or defective protective accessory
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Damaged padding on forearm sleeves or knee pads
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Broken bag zippers, handles, or straps
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Missing training cones or ladder components
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Damaged or incomplete kicking tee parts
Please retain the affected product and relevant packaging until our team provides further instructions.
Where an issue is confirmed, an appropriate resolution may include:
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Replacement of the affected product
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Replacement of a component
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Reshipment of a missing item
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An exchange, where available
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A partial refund
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A full refund
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Another remedy required by applicable law
Where the problem is attributable to Heyhuckle, we will provide appropriate instructions and cover reasonable return-shipping expenses where applicable.
The 7-day notification period is intended to support prompt investigation. It does not extinguish statutory rights that may apply after that period.
5. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Returns Caused by Seller Error or Product Issues
If an item arrives damaged, defective, incorrect, incomplete, or otherwise affected by a problem for which Heyhuckle is responsible, we will provide an appropriate resolution and cover reasonable return-shipping costs where applicable.
Depending on the circumstances, we may arrange a return label, offer a replacement, or provide another suitable remedy.
Voluntary Returns for Non-Quality Reasons
For voluntary returns involving:
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A change of mind
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Personal preference
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Ordering the wrong product
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Choosing an unsuitable size or color
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No longer needing the item
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Another reason unrelated to a product defect or seller error
the customer is responsible for the return-shipping costs, unless applicable law requires otherwise.
Customers should obtain return instructions before shipping the product.
Original Shipping Charges
For a voluntary return unrelated to product quality or seller error, the original US$2.99 standard shipping charge, where paid, is generally non-refundable, to the extent permitted by applicable law.
If a return results from a damaged, defective, incorrect, incomplete, or other seller-responsibility issue, the original shipping charge will be handled appropriately under the circumstances and applicable law.
Nothing in this section limits any refund or other consumer remedy required by law.
6. Packaging and Return Shipment Tracking
Please package returned products securely to minimize transportation damage.
Depending on the product, we recommend the following precautions:
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Place receiver gloves, sleeves, and knee pads in clean protective packaging.
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Keep unused mouthguards and their included accessories together.
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Secure wrist coach inserts and other small accessories.
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Empty and clean equipment bags and shoe organizers.
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Fold training ladders according to the product instructions.
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Secure training cones and their storage accessories.
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Protect removable or adjustable kicking tee components.
All applicable parts originally supplied with the product should be included.
Use the authorized return destination provided by our customer support team.
If you arrange your own return shipment, we recommend selecting a trackable service and keeping the receipt and tracking number until the return has been completed.
If Heyhuckle arranges the return shipment, please follow the specific instructions provided.
7. Products That May Not Qualify for Voluntary Returns
Some products may not qualify for a voluntary, non-quality-related return if their condition has materially changed after delivery.
Examples include:
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Products used in training or competition
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Products with substantial stains, dirt, sweat, or odors
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Products washed or altered after delivery
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Products damaged through improper use or storage
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Products with missing essential components
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Products modified from their original configuration
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Products returned in substantially different condition
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Products subject to clearly disclosed and lawful return restrictions
Protective and Personal-Use Accessories
For hygiene and safety reasons, special attention is required when reviewing voluntary returns of mouthguards and certain other personal-use accessories.
A mouthguard that has been worn, molded, or used in the mouth may not qualify for a voluntary change-of-mind return where a lawful and properly disclosed hygiene-related restriction applies.
Receiver gloves, arm sleeves, and knee pads that have been materially worn, washed, altered, or damaged after delivery may also fail to meet the conditions of our voluntary return program.
Customers should review product sizing and intended use before purchasing.
These voluntary return restrictions do not eliminate rights or remedies for products that arrive defective, damaged, incorrect, or otherwise fail to meet applicable legal requirements.
Any product-specific exclusion will apply only where permitted by law and appropriately disclosed before purchase.
8. Exchanges and Replacements
If you need another product, size, color, or variation, please contact us to discuss the available options.
For example, you may need a different receiver glove size, forearm sleeve size, or football knee pad size.
Where a direct exchange is unavailable, you may return an eligible product under the voluntary return process and place a separate order for the preferred item.
Direct exchanges and replacements may depend on:
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Product availability
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Inventory levels
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Return eligibility
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Product condition
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The reason for the request
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Applicable legal requirements
If you received an incorrect, damaged, defective, or incomplete product, please report the issue promptly, preferably within 7 days after delivery.
We will review the circumstances and provide an appropriate resolution.
Mandatory consumer remedies are not limited by the availability of our voluntary exchange program.
9. Return Inspection
After an authorized return reaches the designated return destination, it may be inspected.
The inspection may consider:
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Whether the returned item matches the purchased product
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Whether the product is complete
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Whether included accessories are present
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Whether the item shows substantial signs of use
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Whether the product has been altered or damaged
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Whether the return meets the applicable eligibility conditions
For Heyhuckle products, the inspection may include checking glove seams, protective padding, bag closures, training ladder components, training cone quantities, or kicking tee parts.
We will inform you of the outcome after the review.
For voluntary returns, a product that has been materially used, damaged after delivery, or returned incomplete may be ineligible or subject to an appropriate adjustment where permitted by law.
Customers will not be charged for loss of value attributable to an original defect, seller error, or shipping damage for which Heyhuckle is responsible.
10. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the order.
For authorized returns, approved refunds are generally submitted within 5–10 business days after the returned product has been received and inspected, unless an earlier refund is required by applicable law.
Your bank, card issuer, or payment provider may require additional time to post the funds.
Consequently, the date on which the refund appears in your account may differ from the date on which it is submitted.
Third-party banking fees, currency-conversion differences, or payment-provider charges may be governed by the relevant provider's terms and applicable law.
If Your Refund Has Not Appeared
If you have not received your refund more than 15 business days after receiving confirmation that it was approved:
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Check the original payment account.
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Contact your bank or payment provider.
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If the refund remains unavailable, email service@heyhuckle.com with your order number and refund details.
We will review the available transaction information and assist with the inquiry.
Refund timing and methods remain subject to mandatory consumer protection laws.
11. Partial Refunds and Adjustments
Where permitted by applicable law, a partial refund or reasonable adjustment may be considered for an eligible voluntary return if the product has lost value due to handling beyond what is reasonably necessary to inspect it.
Examples may include:
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Significant signs of use
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Damage occurring after delivery
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Missing accessories or components
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Unauthorized modifications
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Improper cleaning or storage
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Returning an item in substantially different condition
Any adjustment will depend on the specific circumstances and applicable legal requirements.
A deduction will not be imposed for defects, shipping damage, incorrect products, or missing components attributable to Heyhuckle.
12. Order Changes and Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Email: service@heyhuckle.com
We recommend submitting cancellation requests within 48 hours after placing the order.
Submitting a request within this period does not guarantee cancellation because the order may already have entered processing, packing, fulfillment, or shipment.
Once fulfillment or shipment has begun, cancellation or modification may no longer be possible.
If an order is successfully canceled before shipment after payment has been collected, the applicable refund will generally be returned to the original payment method.
Orders that have already shipped will generally be addressed through the return procedures in this policy, subject to applicable law.
13. Refused, Unclaimed, or Undeliverable Packages
Customers should provide complete and accurate delivery information when placing an order.
Packages may become undeliverable for reasons including:
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Incorrect delivery addresses
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Missing apartment or unit information
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Refusal of delivery
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Failure to collect a package when required
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Repeated unsuccessful delivery attempts
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Other circumstances attributable to the recipient
If your package cannot be delivered or is returned to the sender, please contact us so we can review the situation.
Where a delivery failure is caused by inaccurate customer-provided information or another customer-responsibility issue, an approved refund may exclude non-refundable shipping expenses or reasonable additional carrier charges where permitted by law.
If the delivery failure results from an error attributable to Heyhuckle or our fulfillment arrangements, we will provide an appropriate resolution.
Nothing in this section limits rights that cannot legally be excluded.
14. Lost Packages
If your shipment has stopped updating for an unusual period or you believe the package may be lost, please contact our customer support team.
Email: service@heyhuckle.com
Provide:
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Your order number
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Your tracking number, if available
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A description of the delivery concern
We may review the available tracking history, carrier status, delivery scans, and relevant shipping records.
If a shipment is confirmed lost before delivery, an appropriate resolution may include replacement or refund, depending on the circumstances and applicable law.
Packages marked as delivered may require additional investigation before a resolution can be determined.
We will not treat a carrier's delivery status as automatically eliminating consumer rights where applicable law provides otherwise.
15. Bundles, Promotional Products, and Gifts
Heyhuckle may offer promotional bundles, discounted product combinations, or complimentary items where available.
For example, a qualifying promotion might include multiple football training accessories or an equipment bundle.
If an eligible voluntary return involves products or gifts provided as part of a promotion, the promotional terms disclosed at purchase may require the associated items to be returned together.
Where permitted by law, failure to return a required promotional item may affect the amount of a voluntary refund if that condition was clearly disclosed.
Promotional return conditions will not restrict mandatory remedies for products that arrive defective, damaged, incorrect, or incomplete.
16. Return Fraud and Misuse
We may review return or refund requests more closely when there is reasonable evidence of fraudulent conduct or misuse.
Examples include:
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Returning a different product
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Submitting falsified documents
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Intentionally damaging a product
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Providing materially misleading evidence
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Fraudulent payment activity
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Repeated abuse of the return process
Any action taken will depend on the available evidence and applicable law.
This section is not intended to prevent legitimate customer complaints or valid claims regarding defective, damaged, incorrect, or incomplete products.
17. Mandatory Consumer Rights
Our 30-day voluntary return program provides an additional return opportunity for eligible purchases.
It does not replace, waive, or restrict mandatory consumer rights available under applicable law.
Depending on the laws applicable to your purchase, you may have additional rights involving:
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Defective or damaged products
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Products that do not match their descriptions
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Incorrect or incomplete goods
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Repair or replacement
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Refunds
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Cancellation or withdrawal
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Other statutory remedies
Where applicable law provides a non-waivable right or remedy, that legal requirement takes precedence over any conflicting voluntary return condition in this policy.
18. Policy Changes
Heyhuckle may update this Return and Refund Policy when reasonably necessary to reflect changes in products, fulfillment procedures, customer support practices, return processes, or applicable laws.
When changes are made, the Effective Date displayed at the beginning of this page will be updated.
The policy applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.
Customers are encouraged to review this page periodically for current information.
19. Contact Us
For questions about returns, refunds, exchanges, cancellations, damaged merchandise, missing items, or order issues, please contact our customer support team.
Brand: Heyhuckle
COMPANY NAME: Hangzhou Xidun Technology Co., Ltd.
COMPANY ADDRESS: A0022, Building 1, No. 298 Yunxi Road, Cangqian Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Postal Code: 311121
Country/Region: China
Email: service@heyhuckle.com
Contact Phone Number: +1 (803) 331-9122
Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time
Heyhuckle is owned and operated by Hangzhou Xidun Technology Co., Ltd.
Please include your order number and relevant product information whenever possible.
Important: Contact customer support before returning any merchandise. The authorized return destination may be different from our registered company address.